“I have had many eye exams before going to Dr. Poonawala but was never had such a detailed screening nor explained about my eyes health."
"I was greatly impressed with Dr. Poonawala. Not only is she very knowledgeable but she is also extremely personable. She makes suggestions to help with your vision problems."
"Appointments are made quickly... the staff is courteous and helpful..Dr. Poonawala..is experienced..conscientious..caring...and willing to try innovative options..she listens to the patient’s concerns and desires.
"The people were very nice and friendly"
"I have been a Pack Optical patient for more than 40 years. When I heard Dr. Packretired and I would be making a change anyway, I thought I would find a new doctor closer to home. Big Mistake. HUGE! That appointment was riddled with problems, taking 4 months to get one pair of glasses that I felt were still incorrect when I did get them. I learned my lesson. When it was time for my exam this time, I returned to Pack Optical. I had not met Dr. Poonawala previous to my appointment but from the moment she walked in, I knew I had made the right decision. She is so personable and the exam I received was beyond thorough. The other technicians in the office were equally welcoming and very helpful. It feels good to be "back home" at Pack Optical and in the capable hands of Dr. Poonawala for the care of my eyes. I won't be going anywhere else, ever!"
"My 10yr. daughter got her first-ever eye appt here. I was so pleased with the doctor and her staff!!!! Very caring, patient, understanding and all great listeners! So glad I chose to take my kiddo here!!!
"Dr. Poonawala is fantastic! I definitely recommend her and her staff for optical needs."
"Customer service is what brings people back for continued business. The ‘new team’ at Pack Optical, recognize this as an opportunity to maintain a standing relationship and reputation with long-time customers from previous management. Their focus on customer service, the working knowledge of the optical technologies, plus attention to detail will ensure their success toward the continuing success of their business. We are pleased with the services received and recommend this new team at Pack Optical to all. We will return.."
"It was very professional and informative."
"Very nice people. I felt welcomed on our first visit.."
"Dr. Poonawala truly takes a personal interest in providing the very best service and eyesight to her customers."
"My experience at Pack Optical was beyond amazing! Dr. Ponawala is fantastic, as well as the rest of the staff. I will definitely keep going back!"
"Dr. Poonawala is an excellent optometrist and is very thorough with her patients. She actively listened to my concerns and said there was no reason why my eye needs could not be met. She changed my lenses from bifocals to progressive lenses and it really made such a difference in my prescription. I have always been told I was not a candidate for contacts and she disagreed. We have tried several trials and found lenses and a brand that worked as well as we're comfortable. She also worked to get to the root of another issue and not just treat the symptom. Hands down would highly recommend!!!! My kids also liked her too."